Service
Delivery Policy.

01Introduction

No Name Media provides professional digital marketing, website development, branding and other digital services to businesses, entrepreneurs and individuals.

This Service Delivery Policy explains how our services are initiated, executed, reviewed and delivered to clients.

Since our services are primarily digital, we do not generally deliver physical products or goods.

02Services Covered

This policy applies to the following services:

• Website Design and Development
• WordPress Website Development
• Shopify Store Development
• Web and Application Development
• UI/UX Design
• Branding and Graphic Design
• Social Media Marketing
• Search Engine Optimisation (SEO)
• Meta and Google Ads Management
• Digital Marketing Strategy
• Other customised digital services agreed upon with the client.

03Project Initiation

A project will generally be initiated after:

1. Receiving the client’s project requirements.
2. Discussing the project scope and deliverables.
3. Sharing and obtaining approval of the quotation or proposal.
4. Receiving the agreed advance payment, where applicable.
5. Receiving the necessary content, materials and account access from the client.

The project commencement date will be communicated to the client.

04Service Delivery Timeline

Delivery timelines depend on the type, complexity and scope of the project.

Indicative timelines may include:

These timelines are indicative only and are not guaranteed delivery commitments. The final timeline mentioned in the approved proposal will take precedence.

05Mode of Delivery

Our services and deliverables may be provided digitally through:

• Email communication.
• Google Drive or other cloud storage platforms.
• Website staging or live website access.
• Figma design links.
• Client hosting or server accounts.
• Shopify or WordPress dashboards.
• Project management platforms.
• Other mutually agreed digital communication channels.

No physical shipping or courier delivery is applicable unless specifically agreed in writing.

06Project Updates and Communication

We aim to keep clients informed about project progress through email, WhatsApp, online meetings or other agreed communication channels.

Clients may be required to review designs, approve milestones and provide feedback to ensure timely project completion.

07Client Responsibilities

Clients are responsible for providing:

• Required content, text and images.
• Brand guidelines and logos.
• Domain and hosting access, where applicable.
• Social media and advertising account access.
• Necessary approvals and feedback.
• Other information required to complete the project.

Delays in receiving the above may affect the delivery schedule.

08Revisions and Approvals

Revisions will be provided according to the scope and revision limits mentioned in the approved proposal.

Additional revisions, functionality or changes outside the agreed scope may involve additional charges.

Once a deliverable or milestone is approved by the client, further changes may be treated as additional work.

09Service Completion

A service or project milestone may be considered delivered when the agreed deliverables have been:

• Shared with the client.
• Uploaded to the agreed platform.
• Made available for review or approval.
• Published or deployed, where included in the project scope.

Any final handover, source files or credentials will be provided according to the agreed scope and payment terms.

10Third-Party Dependencies

Some projects depend on external services such as hosting providers, domain registrars, payment gateways, advertising platforms, plugins and software providers.

No Name Media is not responsible for delays caused by third-party outages, approval processes, account restrictions or other circumstances outside our reasonable control.

11Delivery Delays

We make reasonable efforts to deliver services within the agreed timeline.

However, delays may occur due to:

• Changes in project requirements.
• Delayed client approvals.
• Delayed content or access.
• Technical issues.
• Third-party dependencies.
• Events beyond our reasonable control.

We will communicate material delivery delays to the client.

12Support After Delivery

Post-delivery support, maintenance, bug fixes and technical assistance will be provided only to the extent agreed in the approved proposal or a separate maintenance agreement.

Ongoing support is not automatically included unless specified in writing.

13Contact Information

For service delivery enquiries, project updates or support requests, please contact:

No Name Media
Website: https://nonamemedia.in/
Email: nonametech11@gmail.com