Refund & Cancellation Policy

At No Name Media, we provide customised digital services based on individual client requirements.

This Refund and Cancellation Policy explains the conditions under which clients may request cancellation, refunds or adjustments for services purchased from us.

Please read this policy carefully before confirming a project or making a payment.

Our services include:

• Website Design and Development.
• WordPress and Shopify Development.
• Web and App Development.
• UI/UX Design.
• Branding and Graphic Design.
• Social Media Marketing.
• SEO Services.
• Meta and Google Ads Management.
• Other customised digital solutions.

Most of these services involve dedicated time, planning, resources and professional work. Therefore, refund eligibility depends on the project stage, work completed and agreed contractual terms.

Some projects require an advance payment before work begins.

Advance payments may be used to allocate resources, schedule the project and initiate planning or development activities.

The refundability of an advance payment will depend on the approved quotation, project agreement, work already performed and any applicable cancellation provisions.

An advance payment is not automatically refundable once work or project-specific expenses have been incurred.

Clients may request cancellation by sending a written cancellation request to nonametech11@gmail.com.

Before Project Commencement

If the project has not started and no project-specific work or non-recoverable expenses have been incurred, the client may be eligible for a refund, subject to the approved agreement.

After Project Commencement

If work has already started, the amount attributable to completed work, committed resources and non-recoverable third-party expenses may be deducted from any eligible refund.

After Completion or Final Delivery

Once the agreed services or deliverables have been completed and delivered, payments are generally non-refundable, except where required by applicable law or expressly agreed in writing.

No Name Media reserves the right to cancel or discontinue a project in circumstances such as:

• Non-payment of agreed fees.
• Failure to provide essential project information or access.
• Material breach of the project agreement.
• Unlawful or fraudulent activities.
• Circumstances that make continued service delivery commercially or technically impracticable.

Where No Name Media terminates a project without a client breach, any eligible refund for undelivered work will be assessed based on the amount paid, work completed and recoverable expenses.

Refund requests will be reviewed based on:

• The approved quotation or proposal.
• The agreed scope of work.
• The stage of project completion.
• Deliverables already provided.
• Third-party expenses already incurred.
• Any applicable contractual obligations and legal requirements.

Refunds will not normally be provided for:

• Work already completed and approved.
• Deliverables already supplied in accordance with the agreement.
• Third-party subscriptions or services purchased on behalf of the client where non-refundable.
• Advertising expenditure already spent on advertising platforms.
• Services that have been performed according to the agreed scope.

Nothing in this policy limits any refund or remedy that a client is entitled to under applicable law.

For digital marketing, SEO and advertising management services:

• Fees for services already performed are generally non-refundable.
• Advertising budgets paid to Meta, Google or other advertising platforms are separate from our service fees.
• Advertising expenditure already utilised cannot be refunded by No Name Media.
• Marketing performance, lead generation, sales and revenue are not guaranteed outcomes.

Any unused client advertising budget held by No Name Media will be reconciled separately, subject to the applicable platform and payment arrangements.

If a project is delayed or a client is dissatisfied with a deliverable, the client should contact us with relevant details.

We will review the matter and attempt to resolve it through discussion, clarification, agreed revisions or another reasonable solution.

A delay alone does not automatically qualify a client for a refund where the delay results from client dependencies, approved scope changes or third-party circumstances.

This does not affect remedies available under applicable law.

To request a refund, clients should email us with the following information:

• Full Name.
• Registered Email Address.
• Project or Service Name.
• Payment Transaction ID.
• Payment Date.
• Reason for Refund Request.

Email: nonametech11@gmail.com

Our team will review the request and communicate the decision after assessing the project status and applicable terms.

Where a refund is approved:

• Refunds will generally be initiated within 7–10 business days of approval.
• The amount will normally be returned through the original payment method wherever possible.
• Actual credit timelines may depend on the bank, payment gateway or financial institution.

If additional verification is required, processing may take longer. We will communicate any material delay.

Clients may request modifications to project requirements or timelines.

Such requests will be evaluated based on project progress, resource availability and the original agreement.

Additional work or substantial changes may require revised pricing and timelines.